Frequently Asked Questions

Facebook Questions

Q: I would like to order a bulk amount of pictures, is there a discount?

A: Absolutely, I understand that a lot of parents have multiple children/grandchildren in sports and it can get costly if buying individuals. Each situation is different, but we can talk it over.

 

Q: How can I find the link to the pictures?

A: Typically, I will attach a direct link with sample pictures onto a Facebook post. If you have trouble locating the pictures, feel free to reach out and ask. 

PICK-UP Questions

Q: Where can I pick-up the photos I've ordered?

A: Frozen goes to most sporting events at Fox Valley Lutheran High School and in many cases, goes to the grade schools (in fall & winter). You can either send Frozen a message on email/Facebook/Instagram regarding your pick-up location or your availability schedule.

 

Q: Do I have to have the photos shipped to me? Is there an option for In-person pickup?

A: Yes, If you see the photo is offered as xxxx(PickUp), this product is eligible for in-person pickup.

 

Q: I ordered pictures from the PickUp section, when do I pay for the pictures?

A: You will be able to pay for the pictures when they are delivered to you. 

 

Tip: Make sure you have selected the size you wanted with the word PickUp in parentheses, in order to avoid the shipping costs. For example, for an 4x6 you would choose a 4x6 print (PickUp). Typically the Pick-Up option is after the original 4x6 option.